Title Insurance Branch Manager
Ann Arbor, MI

Join the team that protects the American Dream! Title Insurance Professionals make sure the home you buy can’t be claimed by someone else.  We are a leading multi-state title insurance firm dedicated to providing exceptional service to consumers and clients in the real estate industry.  As an established leader in the Ann Arbor market, this position offers an excellent opportunity for professional growth and advancement within a dynamic and rewarding work environment.

Job Summary

As the Branch Manager, you will be responsible for overseeing the daily operations of our Ann Arbor, Michigan Office.  You will play a crucial role in ensuring the office functions in a smooth and productive manner.  Your attention to detail, strong organizational skills, and ability to lead a team will be essential in maintaining the highest standard of efficiency and customer service. This is an in-person/on-site position.

Major Duties and Responsibilities include:

• Oversee the daily work of the processors and closers
• Provide guidance, support, and training to colleagues
• Ensure compliance with company policies, procedures, and industry regulations
• Review and process title insurance orders ensuring accuracy and timeliness
• Coordinate with underwriters, lenders, real estate agents, and others to facilitate smooth transactions
• Handle overflow processing/closing activities; take an active role in day-to-day operations
• Monitor offices expenses, inventory, and supplies
• Develop relationships of trust with customers and colleagues
• Motivate the team to maintain a reputation for delivering excellent customer service
• Build and maintain a collaborative work environment that fosters great rapport with the sales team to achieve a mutual goal of branch growth
• Analyze data, prepare and complete monthly reports, and provide regular updates to management
• Other duties and responsibilities as assigned

Desired Skills and Experience:

• High school diploma or equivalent
• Minimum 3 years of experience in title insurance or a related field
• Thorough understanding of title insurance processes, regulations, and best practices
• Strong knowledge of real estate transactions and associated documentation
• Excellent organizational, multi-tasking, and time management skills
• Strong verbal and written communication skills
• Proficient in using computer software and applications relevant to the industry; knowledge of ResWare is a plus
• High level of integrity and a customer service-oriented mindset
• Michigan Notary (within 60 days of employment)
• Title license (preferred) If not licensed, will need to obtain in the first 90 days of employment

Benefits:

• Health, dental, and vision – all effective on the first day of employment
• Long-term disability and voluntary short-term disability
• Flexible Spending Accounts
• Basic and voluntary supplemental life insurance
• 401(k) retirement savings plan that includes a discretionary company match
• Generous Paid Time Off, including a Holiday Shopping Day and a Month Sabbatical